policies
At Larch House, we are committed to providing our guests with an exceptional experience. To ensure your stay is as comfortable and seamless as possible, please take a moment to review our policies.
HOW DOES LARCH HOUSE DIFFER FROM A TRADITIONAL HOTEL?
HOW DO I ACCESS MY ROOM?
IS LARCH HOUSE PET-FRIENDLY?
DO YOUR RESTAURANTS ACCEPT RESERVATIONS?
WHERE DO GUESTS PARK?
DOES LARCH HOUSE PROVIDE CONCIERGE SERVICES?
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Reservation Policy
  • Reservations can only be made online through our website.
  • A valid credit card is required to secure your reservation.
Payment Policy
  • Larch House requires 50% of payment at the time of booking.
  • 30 days prior to arrival, the remaining 50% of the payment is due and is nonrefundable.
Changes and Cancellations

You may change or cancel your reservation up to thirty (30) days before your arrival without charge. In the event of cancellation after this deadline or a no-show, we reserve the right to charge up to the full amount of the reservation, depending on the length of stay reserved.

Check-in/Check-out
  • Check-in time is 4:00 PM, and check-out time is 11:00 AM.
  • Early check-in and late check-out are subject to availability. For more information, please contact info@ibexmt.com.
Parking
  • Larch House has free surface parking located around the property on a first-come, first-served basis.
  • Guests staying in our Larch House Suites and Cabin Suites enjoy the convenience of complimentary reserved parking in our secure self-park lot.
Dining Reservations

Larch House does not accept reservations for any of its dining spaces, however, guests of the hotel are given priority seating. We encourage guests to plan accordingly if they wish to dine with us.

Pet Policy

At Larch House, we understand that your furry companions are part of the family, which is why we welcome dogs to join you during your stay. To ensure a comfortable and enjoyable experience for all guests, we kindly ask that you adhere to the following pet policy:

  • Guests with pets are limited to reserving specific rooms denoted “dog friendly.” This is to ensure ease of access for pet owners and to minimize disruptions for other guests.
  • A non-refundable pet fee of $50 per night will be applied to your room charge. This fee helps us cover additional cleaning and maintenance costs associated with pet-friendly accommodations.
  • We welcome dogs of all sizes and breeds, but for the comfort and safety of all guests, we reserve the right to limit the number of dogs per room to one (1) dog per room.
  • While on hotel premises, please keep your dog on a leash and under control at all times. Be mindful of other guests and avoid leaving your pet unattended in your room for extended periods.
  • Pet owners are responsible for any damage caused by their pets during their stay. Additional charges may apply for excessive cleaning or repairs.
Smoking Policy
  • Larch House is a smoke-free property. Smoking is strictly prohibited in all indoor and outdoor areas, including guest rooms and common areas.
  • An additional fee will be charged to guests who violate this policy.
Spa Pool

The Larch House spa pool is only open to its guests. We kindly ask that our guests not allow outside visitors into the pool area for the safety and comfort of our guests. The Larch House spa pool area is not monitored by a lifeguard. While we strive to maintain a secure environment, it is important to exercise caution and adhere to the following guidelines:

  • Children under the age of 16 must always be accompanied by an adult while in the pool area. Parents or guardians are responsible for their children's safety and behavior.
  • For your safety, diving is not permitted in the pool area. Please refrain from jumping or diving into the pool from any elevated surface.
  • In the event of an emergency, life-safety equipment is available near the pool area.
  • Refrain from running, pushing, or engaging in disruptive behavior around the pool area.
Lost and Found

Larch House is not responsible for any lost or misplaced items during your stay. However, our staff will make every effort to assist in locating and returning lost belongings.

Damages

Guests will be held responsible for any damages to hotel property caused during their stay, including but not limited to furnishings, fixtures, and amenities. Items missing from the property will be charged back to guests accordingly.

Code of Conduct

All guests are expected to conduct themselves in a respectful manner towards fellow guests and hotel staff. Any disruptive or inappropriate behavior may result in eviction from the premises without refund.

By choosing to stay at Larch House, you acknowledge and agree to adhere to our policies and guidelines. We strive to provide a memorable and enjoyable experience for all our guests and appreciate your cooperation in ensuring a pleasant stay for everyone. If you have any questions or concerns regarding our policies, please contact us for assistance.